:root{--bg:#f8fafc;--ink:#172033;--muted:#64748b;--line:#e2e8f0;--blue:#2563eb;--nav:#111827;--green:#22c55e;--orange:#f59e0b;--red:#ef4444;--shadow:0 12px 30px #0f172a12}*{box-sizing:border-box}body{margin:0;background:var(--bg);color:var(--ink);font:14px Inter,Segoe UI,Arial,sans-serif}.hidden{display:none!important}.app{min-height:100vh;display:flex}.sidebar{width:245px;background:var(--nav);color:#dbe5f5;padding:25px 14px;display:flex;flex-direction:column;position:fixed;inset:0 auto 0 0}.brand{display:flex;align-items:center;gap:11px;color:#fff;font-weight:700;font-size:15px;line-height:1.2;padding:0 10px 31px}.brand-mark,.mark{background:var(--blue);color:white;width:33px;height:33px;display:grid;place-items:center;border-radius:9px;font-weight:800}.sidebar nav{display:grid;gap:5px}.nav{border:0;background:transparent;color:#94a3b8;text-align:left;padding:12px 13px;border-radius:8px;font:inherit;cursor:pointer;font-weight:600}.nav span{margin-left:9px}.nav:hover,.nav.active{color:white;background:#1e293b}.sidebar-user{margin-top:auto;border-top:1px solid #263244;padding:19px 8px 1px;display:flex;align-items:center;gap:9px}.avatar{width:31px;height:31px;display:grid;place-items:center;border-radius:50%;background:#334155;color:white;font-size:11px;font-weight:800}.sidebar-user div{display:grid;gap:2px;flex:1}.sidebar-user small{color:#94a3b8}.sidebar-user button{background:transparent;border:0;color:#94a3b8;font-size:20px;cursor:pointer}main{margin-left:245px;width:calc(100% - 245px);padding:34px 42px}header{display:flex;justify-content:space-between;align-items:center;margin-bottom:34px}.eyebrow{color:#64748b;font-size:11px;font-weight:800;letter-spacing:.11em;margin:0 0 7px}h1,h2,h3,p{margin-top:0}h2{font-size:27px;margin-bottom:0}.header-actions{display:flex;gap:11px}.search{display:flex;align-items:center;background:#fff;border:1px solid var(--line);border-radius:8px;padding:0 11px;color:var(--muted)}.search input{width:205px;border:0;outline:0;padding:11px 7px;background:transparent;font:inherit}.primary,.secondary,.danger{border:0;border-radius:8px;padding:11px 15px;font:inherit;font-weight:700;cursor:pointer}.primary{background:var(--blue);color:#fff}.secondary{background:#eff6ff;color:var(--blue)}.danger{background:#fef2f2;color:#dc2626}.wide{width:100%}.dashboard-grid{display:grid;grid-template-columns:1fr 1fr;gap:32px}.column-title{display:flex;justify-content:space-between;align-items:center;margin-bottom:14px}.column-title h3{font-size:15px;margin:0}.count{padding:3px 8px;background:#eaf1ff;border-radius:20px;color:var(--blue);font-size:12px}.cards{display:grid;gap:11px}.ticket-card{background:white;border:1px solid var(--line);border-radius:10px;padding:17px;box-shadow:0 2px 4px #0f172a05;cursor:pointer;transition:.15s}.ticket-card:hover{border-color:#a5bce9;transform:translateY(-1px);box-shadow:var(--shadow)}.ticket-num{font-size:12px;color:var(--blue);font-weight:800}.ticket-card h4{font-size:15px;margin:8px 0 15px}.meta{display:flex;justify-content:space-between;color:var(--muted);font-size:12px}.attention{grid-column:1/-1;border:1px solid #fcd34d;background:#fffbeb;border-radius:10px;padding:18px}.attention h3{margin:0 0 4px;font-size:14px}.attention .ticket-card{border-color:#fde68a}.empty{border:1px dashed #cbd5e1;border-radius:10px;padding:28px;text-align:center;color:var(--muted);background:white}.status{font-size:11px;text-transform:uppercase;letter-spacing:.06em;font-weight:800;padding:4px 7px;border-radius:5px}.pending{background:#fff7ed;color:#c2410c}.progress{background:#eff6ff;color:#2563eb}.archived{background:#f1f5f9;color:#475569}.table-wrap{background:white;border:1px solid var(--line);border-radius:10px;overflow:hidden}table{width:100%;border-collapse:collapse}th,td{text-align:left;padding:14px 16px;border-bottom:1px solid var(--line)}th{color:var(--muted);font-size:11px;text-transform:uppercase;letter-spacing:.06em}tr:last-child td{border:0}.archive-group{margin-bottom:26px}.archive-group h3{font-size:14px;margin:0 0 10px}.login-screen{min-height:100vh;display:grid;place-items:center;background:#f8fafc}.login-card{width:min(420px,calc(100% - 32px));background:white;border:1px solid var(--line);padding:38px;border-radius:14px;box-shadow:var(--shadow)}.login-card .mark{width:43px;height:43px;font-size:16px;margin-bottom:25px}.login-card h1{font-size:26px;margin-bottom:8px}.muted{color:var(--muted);line-height:1.5}.user-choices{display:grid;gap:8px;margin:25px 0}.choice{display:flex;align-items:center;gap:10px;border:1px solid var(--line);border-radius:8px;padding:12px;cursor:pointer}.choice:has(input:checked){border-color:var(--blue);background:#eff6ff}.choice input{accent-color:var(--blue)}.overlay{position:fixed;inset:0;background:#0f172a66;z-index:10;display:grid;place-items:center;padding:20px}.modal{width:min(590px,100%);max-height:90vh;overflow:auto;background:white;border-radius:12px;padding:26px;box-shadow:0 25px 60px #0004}.modal-head{display:flex;justify-content:space-between;align-items:start;margin-bottom:21px}.modal h2{font-size:20px}.close{border:0;background:transparent;font-size:24px;cursor:pointer;color:var(--muted)}.form-grid{display:grid;grid-template-columns:1fr 1fr;gap:15px}.field{display:grid;gap:7px;margin-bottom:15px}.field.full{grid-column:1/-1}label{font-size:12px;font-weight:700;color:#475569}input,textarea,select{font:inherit;border:1px solid #cbd5e1;border-radius:7px;padding:10px;outline-color:var(--blue);width:100%}textarea{resize:vertical;min-height:85px}.read-only{background:#f8fafc;color:var(--muted)}.modal-actions{display:flex;justify-content:flex-end;gap:9px;margin-top:8px}.drawer-backdrop{position:fixed;inset:0;background:#0f172a3d;z-index:10}.drawer{position:fixed;right:0;top:0;bottom:0;width:min(620px,100%);background:#fff;z-index:11;box-shadow:-12px 0 32px #0f172a20;overflow:auto;padding:29px}.drawer header{margin-bottom:25px}.drawer-title{display:flex;gap:10px;align-items:center}.drawer-title h2{font-size:20px}.drawer-section{border-top:1px solid var(--line);padding:20px 0}.facts{display:grid;grid-template-columns:repeat(2,1fr);gap:16px}.fact small{display:block;color:var(--muted);margin-bottom:4px}.history-item{padding:13px 0 13px 16px;border-left:2px solid #dbeafe;position:relative}.history-item:before{content:"";position:absolute;width:8px;height:8px;background:var(--blue);border-radius:50%;left:-5px;top:18px}.history-item strong{display:block;font-size:13px}.history-item span{display:block;color:var(--muted);font-size:12px;margin:4px 0}.history-item p{white-space:pre-wrap;margin:7px 0 0}.drawer-actions{display:flex;gap:9px;flex-wrap:wrap}.settings-card{background:#fff;border:1px solid var(--line);border-radius:10px;padding:22px;max-width:560px}.toast{position:fixed;z-index:50;bottom:24px;right:24px;background:#172033;color:#fff;padding:12px 16px;border-radius:8px;box-shadow:var(--shadow);opacity:0;transform:translateY(10px);transition:.2s;pointer-events:none}.toast.show{opacity:1;transform:none}@media(max-width:780px){.sidebar{width:62px;padding:18px 8px}.brand span,.nav span,.sidebar-user div,.sidebar-user button{display:none}.brand{padding:0 6px 27px}.nav{font-size:19px;text-align:center;padding:12px 4px}main{margin-left:62px;width:calc(100% - 62px);padding:22px 18px}header{align-items:flex-start;gap:15px;flex-direction:column}.dashboard-grid{grid-template-columns:1fr}.header-actions{width:100%}.search{flex:1}.search input{width:100%}.form-grid{grid-template-columns:1fr}}